Shipping policy
At Edith's Closet, we are committed to providing reliable and efficient shipping to customers across Australia. All orders are fulfilled by our supplier and delivered directly to your Australian address.
1. Shipping Locations
We currently ship within Australia only. We do not ship to destinations outside Australia.
Shipping availability, delivery times, and carrier options may vary depending on your location and the size of your order.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday through Friday, excluding public holidays).
During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Order cut-off time: Orders placed before 3:00 PM AEST/AEDT begin processing the same business day. Orders placed after this time begin processing the next business day.
3. Shipping Rates
We offer free shipping on all orders within Australia. There is no minimum order value.
4. Estimated Delivery Times
Once your order has been processed, estimated delivery times are as follows:
• Processing time: 1–2 business days
• Transit time: 5–8 business days
• Estimated total delivery time: 6–10 business days
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, public holidays, or other circumstances beyond our control.
5. Carriers
Orders are delivered by trusted carriers including Australia Post, along with their local delivery partners depending on your address. The carrier used for your order will be shown in your shipping confirmation email.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
If you have not received tracking details within 3 business days of your order being processed, please contact us at info@edithscloset.com.
7. Shipping Restrictions
Delivery may not be available to certain remote or restricted areas.
We do ship to PO Boxes, though delivery times may vary depending on the carrier.
8. Incorrect Address Information
Please make sure your shipping address is complete and accurate at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply.
9. Failed Delivery or Returned Packages
If delivery cannot be completed after multiple attempts, or if a package is returned to us by the carrier, we will contact you to discuss next steps. Additional shipping charges may apply for reshipment.
10. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at info@edithscloset.com. We will work with the carrier to investigate and help resolve the issue.
11. Shipping Delays
We are not responsible for shipping delays caused by carriers, severe weather, public holidays, or other events outside of our control.
12. Policy Updates
We may update this Shipping Policy from time to time to reflect operational, legal, or regulatory changes. The most current version will always be posted on this page.
13. Contact Information
Email: info@edithscloset.com
Phone: +61 485 984 396
Company Information
Store Name: Edith's Closet, managed by GOSS ECOM LLC
Company Address: 340 W Ross Ave, Tampa, FL 33602, USA
Warehouse Address: 10 David Ln, Blacktown, NSW 2148, Australia
Business Hours
Monday – Friday, 9:00 AM – 5:00 PM AEST/AEDT
Saturday – Sunday: Closed
We typically respond within 24 hours.