Refund policy
At Edith's Closet, we want you to be happy with what you order. If something isn't right, this policy explains how returns and refunds work.
Return Period
We have a 14-day return period, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn and unused, with all tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
Cancelling an Order
If you need to cancel or change an order, please contact us at info@edithscloset.com within 2 hours of placing it. We process orders quickly, and after this window your order may already be in preparation for dispatch, at which point we may not be able to cancel or modify it.
If your order has already been dispatched, you can still return it under the 14-day return period above.
How to Start a Return
To start a return, contact us at info@edithscloset.com with your order number and the item you'd like to return.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at info@edithscloset.com.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
If the item you received is defective, damaged, or incorrect, we will cover the cost of the return. In that case, contact us before sending anything back and we will arrange it with you.
We do not charge a restocking fee on any return.
Damages and Issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and put it right.
Exceptions / Non-Returnable Items
Items that have been worn, washed, altered, or returned without their original tags and packaging cannot be accepted.
Custom or personalised items, and items marked as final sale at the time of purchase, are also non-returnable.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, your refund will be issued to your original payment method within 10 business days of us receiving and inspecting the returned item.
Please note that it can take additional time for your bank or card provider to process and post the refund on their end.
If more than 15 business days have passed since we approved your return and you have not received it, please contact us at info@edithscloset.com.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Contact Information
Email: info@edithscloset.com
Phone: +61 485 984 396
Company Information
Store Name: Edith's Closet, managed by GOSS ECOM LLC
Company Address: 340 W Ross Ave, Tampa, FL 33602, USA
Warehouse Address: 10 David Ln, Blacktown, NSW 2148, Australia
Business Hours
Monday – Friday, 9:00 AM – 5:00 PM AEST/AEDT
Saturday – Sunday: Closed
We typically respond within 24 hours.