Ordering and Payment
What payment methods do you accept?
We accept Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.
What currency are your prices shown in?
All prices on our site are listed in Australian Dollars (AUD).
Is my payment information secure?
Yes. Our checkout uses SSL encryption and complies with PCI DSS standards. We never see or store your full card details. Our Payment Methods page has the full breakdown.
Can I change or cancel my order after placing it?
Contact us at info@edithscloset.com within 2 hours of placing your order and we will do what we can. After that your order may already be in preparation for dispatch, at which point we may not be able to change it. If it has already been sent, you can still return it under our 14 day return period.
Shipping and Delivery
Where do you ship?
We ship to addresses across Australia only, including PO Boxes. We do not currently ship outside Australia.
How much does shipping cost?
Delivery is free on every order within Australia. There is no minimum spend.
How long will my order take to arrive?
Orders are processed within 1 to 2 business days, then take a further 5 to 8 business days in transit, so most orders arrive within 6 to 10 business days of being placed. Orders placed before 3:00 PM AEST/AEDT begin processing the same business day.
How can I track my order?
You will get a shipping confirmation email with tracking details once your order is dispatched. If nothing has arrived within 3 business days of your order being processed, email us at info@edithscloset.com and we will chase it up.
Returns and Refunds
What is your return policy?
You have 14 days from receiving your item to request a return. Items need to be unworn and unused, with tags attached and in their original packaging.
How do I start a return?
Email us at info@edithscloset.com with your order number and we will send you full instructions, including where to send the item. Please do not send anything back before requesting a return, as we will not be able to accept it.
Who pays for return shipping?
Return postage is the customer's responsibility, and we do not charge a restocking fee. If the item arrived faulty, damaged, or is not what you ordered, we cover the return cost. Get in touch before sending it back and we will arrange it.
Do you offer exchanges?
Not at the moment. The quickest way to get a different size or style is to return the original item and place a new order for the one you want.
When will I receive my refund?
Once we have received and inspected your return, approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it on their end.
Sizing and Fit
How do I find my size?
Fit varies between styles, so check the size guide on the product page of the item you are interested in rather than assuming your usual size carries across. If you are between sizes or unsure, email us and we will help.
Customer Support
How can I contact you?
Email info@edithscloset.com or call +61 485 984 396. We are open Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT, closed on weekends, and we typically respond within 24 hours.
